OMNI-STEM, S.L.R.
Last Updated: 04-23-2026
Our Commitment to Your Privacy
At OmniStem, protecting your privacy is fundamental to everything we do. We understand that when you entrust us with your personal and medical information, you’re placing your confidence in our ability to keep that information secure and use it responsibly. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, consult with our medical team, or receive treatment at our facilities.
Information We Collect
Personal Information
When you interact with us, we may collect:
- Contact Information: Name, email address, phone number, mailing address
- Demographics: Age, gender, nationality, preferred language
- Travel Information: Passport details, accommodation preferences, emergency contacts
Medical Information
As a healthcare provider, we collect and maintain:
- Health Records: Medical history, current conditions, medications, allergies
- Treatment Data: Consultation notes, treatment plans, progress reports, test results
- Insurance Information: Coverage details and billing information where applicable
Website and Technical Information
- Usage Data: Pages visited, time spent, navigation patterns
- Device Information: IP address, browser type, operating system
- Cookies and Tracking: As detailed in our Cookie Policy
How We Use Your Information
Provide Medical Care
- Deliver personalized regenerative medicine treatments
- Coordinate your care with our medical team
- Monitor treatment progress and outcomes
- Schedule appointments and follow-up care
Enhance Your Experience
- Customize treatment plans to your specific needs
- Coordinate travel arrangements and accommodations
- Provide multilingual support and cultural sensitivity
- Offer ongoing patient support and education
Legal and Operational Purposes
- Comply with medical regulations and legal requirements
- Maintain accurate medical records
- Process payments and insurance claims
- Improve our services and patient outcomes
HIPAA Compliance and Medical Information Protection
All medical information is treated in accordance with HIPAA (Health Insurance Portability and Accountability Act) compliance standards, ensuring the highest level of protection for your health data. We implement comprehensive safeguards including:
- Physical Security: Restricted access to facilities and medical records
- Technical Security: Encrypted data transmission and secure storage systems
- Administrative Security: Staff training and access controls
- Patient Rights: Right to access, correct, and control the use of your medical information
Even though our treatment facilities are located in the Dominican Republic, we voluntarily maintain HIPAA-compliant practices to ensure your medical information receives the same protection as it would in the United States.
Information Sharing and Disclosure
We maintain strict confidentiality and only share your information:
With Your Consent
- When you explicitly authorize disclosure
- For treatment coordination with your existing healthcare providers
For Treatment Purposes
- Among our medical team members directly involved in your care
- With laboratory partners for diagnostic testing
- With qualified medical consultants when necessary
As Required by Law
- To comply with legal obligations or court orders
- To protect health and safety in emergency situations
- For regulatory reporting requirements
We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.
Data Security Measures
We employ industry-leading security measures to protect your information:
- Encryption: All data transmission and storage uses advanced encryption protocols
- Access Controls: Multi-factor authentication and role-based access limitations
- Regular Audits: Ongoing security assessments and compliance monitoring
- Staff Training: Comprehensive privacy and security education for all team members
- Incident Response: Rapid response protocols for any security concerns
International Data Transfers
As our treatment facilities are located in the Dominican Republic while serving international patients, we ensure:
- Secure Transmission: All data transfers use encrypted, secure channels
- Equivalent Protection: Data protection standards equivalent to US and EU requirements
- Legal Compliance: Adherence to applicable international privacy laws
- Patient Rights: Maintained regardless of data location
SMS and Text Message Communications
What We Send
With your explicit consent, OmniStem may send you SMS (text) messages related to your care, including appointment confirmations, pre-treatment preparation instructions, post-treatment follow-up reminders, and care coordination updates. These messages are transactional and informational in nature. We do not send marketing or promotional content via SMS.
Your Consent
You may opt in to receive SMS notifications from OmniStem by providing your mobile phone number and checking the SMS consent checkbox on our consultation request form or other intake forms. By opting in, you agree to receive care-related text messages at the mobile number you provided. Consent to receive SMS messages is not a condition of purchasing any service or receiving treatment from OmniStem.
Message Frequency and Costs
Message frequency varies based on your treatment schedule and care needs. Standard message and data rates from your wireless carrier may apply. OmniStem does not charge any additional fees for SMS notifications.
Opting Out
You may opt out of SMS notifications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message acknowledging your request. You may also opt out by contacting us at info@omnistem.com or by calling +1 (809) 831-3147. Opting out of SMS will not affect your ability to receive care or other communications from OmniStem via email or phone.
Getting Help
For questions about our SMS notifications, reply HELP to any message you receive from us, or contact us at info@omnistem.com.
Data and Privacy
Phone numbers collected for SMS notifications are used solely for the purposes described above. We do not sell, share, or disclose your phone number or SMS opt-in data to third parties for marketing purposes. SMS consent information and phone numbers are stored securely in accordance with the data security measures described in this Privacy Policy.
Your Rights and Choices
You have the right to:
Access and Control
- Review your personal and medical information
- Request corrections to inaccurate data
- Obtain copies of your medical records
- Restrict certain uses of your information
Communication Preferences
- Opt out of marketing communications
- Opt out of SMS notifications by replying STOP or contacting us directly
- Choose your preferred communication methods
- Update your contact preferences at any time
Account Management
- Access your online patient portal
- Update your personal information
- Delete your account (subject to legal record retention requirements)
To exercise these rights, contact our Privacy Team at privacy@omnistem.com or call +1 (809) 831-3147.
Cookies and Website Technologies
Our website uses cookies and similar technologies to:
- Improve Functionality: Enable website features and remember your preferences
- Analyze Usage: Understand how visitors use our website
- Personalize Content: Provide relevant information based on your interests
You can control cookies through your browser settings, though some website functionality may be limited if cookies are disabled.
Retention of Information
We retain your information as follows:
- Medical Records: In accordance with Dominican Republic medical record retention laws and international best practices (typically 10+ years)
- Personal Information: As long as necessary to provide services and comply with legal obligations
- SMS Records: Opt-in consent records and message logs are retained for as long as needed to document compliance and are securely deleted upon request, subject to legal retention requirements
- Website Data: Following industry standards for web analytics and user data
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post updates on our website with the revised effective date
- Notify you of significant changes via email or prominent website notice
- Maintain previous versions for your reference
Contact Us
For privacy-related questions, concerns, or requests:
Privacy Team
OMNI-STEM, S.L.R.
📧 info@omnistem.com
📞 +1 (809) 833 4510
🌐 www.omnistem.com
Mailing Address:
Boulevard Turistico del Este, Plaza Cormont II, Local 101, Punta Cana, Dominican Republic.
Patient Care Coordinator:
For immediate assistance with your treatment or privacy concerns, contact our Patient Care Coordinator, Oscar Gelves at oscar@omnistem.com
Your trust is the foundation of our care. We are committed to protecting your privacy while providing the transformative regenerative medicine treatments that can change your life.